Cancellation & Refund Policy
Last updated: November 3, 2026
At POSHPORT, we want every booking to feel effortless — including when plans change. This policy explains when you can cancel, how refunds are calculated, and how long they take to reach you.
Scope of This Policy
This policy applies to all payments made on the POSHPORT website, including event bookings (booking amounts and full payments) and product or add-on orders. All payments are processed securely through Razorpay.
Cancellation by You — Event Bookings
Cancellations made more than 30 days before the event date are eligible for a refund of 50% of the booking amount paid. Cancellations made within 30 days of the event date are non-refundable, as vendors, venues and resources will already have been reserved for your event.
Cancellation by POSHPORT
If POSHPORT cancels a confirmed booking due to unforeseen circumstances, you will receive a full refund of all amounts paid for that booking. Where possible, we will first offer you an alternative date or an equivalent arrangement.
Rescheduling
You may request to reschedule your event up to 21 days before the original date, subject to availability and a rescheduling fee of ₹2,000. Rescheduling requests made within 21 days of the event will be treated as a cancellation, and the cancellation terms above will apply.
Product & Add-on Orders
Products and add-ons ordered with or without an event booking may be cancelled for a full refund before they have been prepared, customised or dispatched. Once an item has been customised, prepared or delivered, it cannot be cancelled or refunded, except where it is damaged or not as described — please report such issues within 48 hours of delivery with photos so we can arrange a replacement or refund.
Non-Refundable Charges
Rescheduling fees, convenience or payment-gateway charges, and any third-party costs already incurred on your behalf (such as non-refundable venue or vendor deposits) are not refundable, except where POSHPORT cancels the booking.
How to Request a Cancellation or Refund
To cancel a booking or request a refund, email us at support@poshport.com from your registered email address with your booking or order ID and the reason for the request. You can also reach us through the contact form on our website. We will acknowledge your request within 2 business days.
Refund Processing Time
Approved refunds are initiated within 5–7 business days of approval and credited to the original payment method (card, UPI, net banking or wallet) used at the time of payment. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account. We are unable to issue refunds in cash or to a different account.
Failed or Duplicate Payments
If money is debited from your account but the booking is not confirmed, or if you are charged more than once for the same order, the extra amount is usually reversed automatically by Razorpay within 5–7 business days. If it is not, contact us with your payment details and we will resolve it promptly.
Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. The policy in effect at the time of your booking or order will apply to that booking or order. Any changes will be posted on this page with an updated date.
Contact Us
For any questions about cancellations or refunds, please contact us at support@poshport.com or write to us at POSHPORT, Ahmedabad, Gujarat, India.
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